Our policies
Customer policies
Information about privacy, cookies, payments, customer rights and how orders are handled on 24Nico.
Free shipping over CA$140
Help & Policies
Find information about shipping, payments, age verification, privacy and customer policies.
If you need help with an order or have questions about our products or services, our support team is available at help@24nico.com.
Secure payments
Payments are processed securely by Stripe and you can pay by card.
Age verification
Nicotine purchases require age verification before orders are approved and shipped.
Info
Shipping & orders
Shipping information, estimated delivery dates, order processing details, returns information and age verification for nicotine purchases.
Shipping to Canada
Orders are shipped from Sweden with UPS. You choose the shipping option at checkout.
Shipping times
Shipping is fast and tracked. Each option shows its own delivery date at checkout.
Help
Get support
Questions about an order, shipping, products or verification? Our support team is here to help.
Fast support
We aim to respond to customer inquiries as quickly as possible during business hours.
Help & guidance
Visit our FAQ and Nic Guide for help with products, nicotine content, flavours and nicotine pouches.
Help & Policies FAQ
How does age verification work?
Customers purchasing nicotine products may be required to complete age and identity verification after checkout. Orders are approved and shipped only after successful verification.
Is payment taken immediately?
Payments may be authorized during checkout but are only captured after successful age verification and order approval.
What happens if age verification fails?
If verification cannot be completed, the order may be cancelled and any payment authorization released or voided.
Where are orders shipped from?
Orders are shipped from Sweden using UPS.
How long does shipping to Canada take?
Shipping time depends on the option you choose; each one shows its own delivery date at checkout.
Are customs fees included for orders to Canada?
Yes. Prices for Canada include all taxes, duties and import fees. Nothing is added on delivery.
Can I return products?
If there is an issue with your order, please contact support. Returns are handled in accordance with applicable consumer laws.
How do I contact support?
You can contact our support team at help@24nico.com.