The badge marks the products where we stand behind the price with a refund promise. A product without the badge is not part of the guarantee right now.
No. It covers the product price including taxes, duties and import fees. Shipping is a separate charge that depends on your cart.
No. We compare regular, publicly available prices. Codes, member prices and one-off promotions, ours or theirs, are not compared.
Once we have checked the price, the refund goes to your original payment method. Your bank or card provider decides how quickly it shows.
We want you to pay a fair price for your pouches every day. So we back the products that carry the Price guarantee badge with a promise: find the same product at a lower price at another retailer that ships to Canada, and we refund the difference.
Email us through the contact page with your order number, the retailer and where you saw the price. We check it and refund the difference.
The guarantee does not affect your legal rights as a consumer. We may update these terms; the version on this page applies to orders placed while it is live.