Customer support
Need assistance ?
Questions about orders, payments, shipping, returns or age verification. Our support team handles all customer inquiries through a single support flow to ensure faster response times.
Free shipping over CA$140
Contact 24Nico
We’re here to help with orders, verification issues or business inquiries. Our team aims to reply within 1–2 business days.
→ Support hours: Mon–Fri, 09:00–16:00 CET
→ We respond via email
→ Include your order number for faster support
Help & Policies
Customer service
General support for orders, payments, account questions and product inquiries.
Shipping inquiries
Questions about shipping status, tracking, shipping methods or returns.
Partnerships & suppliers
Become a partner
24Nico works with selected pouch brands, distributors and commercial partners across supported markets. For partnership opportunities, wholesale discussions or supplier inquiries, contact our business team.
Work with us
Partnerships, collaborations, affiliate inquiries and business opportunities.
Supplier
Brand introductions, distribution inquiries and supplier applications.
Before contacting us
Company Information
24Nico
Operated by Leancom International AB
Org. nr: 559537-3175 (Sweden)
Bangårdsgatan 2B
831 57 Östersund, Sweden
VAT no: SE559537317501
For legal queries, please contact us in writing at our registered address above.