Terms & Conditions

Last updated: 30 September 2026

Accepting These Terms

These Terms & Conditions are issued by 24Nico, operated by Leancom International AB (559537-3175), Bangårdsgatan 2 A, 831 57 Östersund, Sweden. You can reach us at help@24nico.com.

They apply to all purchases made through our Canadian storefront.

By placing an order, you confirm that:

• You accept these Terms & Conditions
• You have reached the age of majority in your province or territory and are at least 19 years old
• You are ordering for your own personal use

We may suspend or terminate accounts or refuse orders where these terms are breached.

We recommend saving or printing a copy of these Terms & Conditions for your records.

Age Restrictions

To buy from us you must have reached the age of majority in your province or territory and be at least 19 years old.

We do not knowingly sell or deliver nicotine products to anyone who does not meet this age requirement.

You will be asked to provide your date of birth during checkout. Every order that contains nicotine products must pass age verification. Verification may take place after you place your order but before fulfilment and payment capture.

Age verification is performed by a third-party provider, AgeChecker.

Verification approved: Your order may proceed to payment capture and fulfilment.

Verification pending: Your order may be temporarily placed on hold while we wait for verification to be completed.

Verification incomplete: We may send reminder emails asking you to complete the required verification steps.

Verification failed: Your order will be cancelled and any payment authorization released without capture.

We may refuse any order where we suspect false information, attempted circumvention of age checks, fraud, or resale activity.

Product Information

We aim to describe all products as accurately as possible.

Our Canadian range consists of tobacco-free nicotine pouches containing 4 mg of nicotine or less per pouch, nicotine-free pouches, and caffeine pouches. 4 mg per pouch is the limit for nicotine pouches imported into Canada for personal use, and we do not ship stronger products to Canada.

Product images are illustrative only. Packaging, colour, labelling, or design may vary from time to time due to supplier or manufacturing updates.

Nicotine strength, active ingredients, flavour information, and relevant warnings are displayed on the product page and on the product packaging.

All products are intended for adult consumers only.

When a Contract Is Formed

Before you place your order, the checkout shows you the products, the total price, the shipping method and the delivery address. You can correct any of them or decline to order.

Submitting an order through our website is an offer to buy products from us.

A binding contract is formed when we accept your order and send you an order confirmation by email.

The order confirmation is your copy of the contract. It sets out your name, the order date, the products, the total price, and the shipping method and address. Please keep it together with a copy of these Terms & Conditions.

We may refuse, hold, or cancel an order before it ships, including where:

• Age verification fails
• Payment authorization fails
• Fraud or misuse is suspected
• Products are unavailable
• Pricing or technical errors occur
• We suspect resale or commercial purchasing activity

If an order is cancelled before payment capture, no charge is made.

Prices and Taxes

All prices on the Canadian storefront are in Canadian dollars (CAD).

The price you see is a single landed price. It includes import duties, GST/HST and customs brokerage.

Shipping costs are shown before you place your order.

Nothing is payable on delivery.

Product prices and availability may change at any time. The price you pay is the price displayed when you place your order.

Pricing Errors

We make reasonable efforts to ensure pricing accuracy, but errors may occasionally occur.

If we discover a pricing error after you have placed an order, we will contact you with the correct price. You can then choose to continue at the correct price or cancel the order. If you cancel, we release or refund your payment in full.

To the extent permitted by the law of your province or territory, an obvious pricing mistake does not create a binding contract, even if an automated order confirmation has been sent.

Payment Methods

We accept payment by credit and debit card. Payments are processed securely by Stripe.

We do not store full payment card details on our systems.

Order placed: Payment authorization may be requested for the full order amount.

Age verification pending: Your order may be held while verification is completed. Payment is not captured at this stage.

Age verification approved: Payment may be captured before your order ships.

Age verification failed: The order is cancelled and the payment authorization released without capture.

By placing an order, you confirm that:

• You are authorized to use the payment card provided
• Payment details are accurate and current
• Sufficient funds or credit are available

Payments are also subject to the terms of the payment provider and of your card issuer.

Failed Payments

If payment authorization fails, your order may not be processed.

If a payment is reversed after your order has shipped, or in connection with fraudulent activity, we may recover the outstanding amount and our reasonable costs, to the extent permitted by the law of your province or territory.

Shipping and Delivery

All orders ship from our warehouse in Sweden.

We ship with UPS, using tracked services. You can choose delivery to a UPS Access Point or to your door.

The available shipping options, the estimated delivery date and the shipping cost are shown at checkout and on our Delivery page. The estimated delivery date is also stated in your order confirmation.

Shipments containing nicotine products go through formal customs clearance in Canada. Delivery estimates may vary due to customs processing, carrier delays, weather conditions or public holidays.

Please provide an accurate delivery address, including your postal code. We are not responsible for delays, failed deliveries, or additional costs that result from an incorrect address.

If your package is not delivered, you have the right to cancel described under “Your Right to Cancel” below.

Personal Use and Importation

You order for your own personal use and not for resale.

Canadian rules allow you to import nicotine pouches containing 4 mg of nicotine or less for your own use, up to a 90-day supply. Orders are limited to 50 cans of nicotine pouches per order so that a single order stays within that supply. By ordering you confirm that your orders over any 90-day period, together with any other nicotine pouches you have imported, do not exceed a 90-day supply for your own use.

You are the importer of the products you order. Our carrier clears your package through Canadian customs in your name. We prepay the import duties, taxes and brokerage fees, so nothing is payable on delivery.

If customs authorities detain or refuse your package and it is not delivered, your right to cancel for non-delivery applies and we refund everything you paid. See “Your Right to Cancel” below.

If a package is returned to us because you declined delivery, did not respond to the carrier, or did not collect it, we refund the price of the products less the shipping cost and any return costs we have paid.

You may not:

• Resell products
• Buy products on behalf of a business
• Redistribute products
• Use our website for unauthorized commercial activity

We may limit quantities, refuse orders, or suspend accounts where we suspect resale, quantities beyond personal use, or abuse.

Your Right to Cancel

You may cancel your order if we do not deliver it within 30 days after the delivery date stated in your order confirmation. If no delivery date was stated, you may cancel if we do not deliver within 30 days after the date of your order.

To cancel, send us a notice at help@24nico.com. Please include your name and order number.

If you cancel, we refund everything you paid for the order, including shipping, within 15 days of your cancellation. The refund is made to the card you paid with.

You may have further cancellation and refund rights under the consumer protection law of your province or territory. These terms do not limit them.

Our Returns Policy

In addition to your rights under the law, we offer the following policy.

Nicotine pouches are perishable and are imported for your personal use. For that reason we do not accept returns for change of mind, and opened or unsealed products cannot be returned unless they are faulty.

You want to cancel before your order ships: Contact us as soon as possible at help@24nico.com. If the order has not been processed or shipped, we will cancel it and release or refund your payment.

You received an incorrect item: Contact us within 14 days of delivery so we can put it right. We cover the cost of any return we ask for.

You received damaged or faulty goods: Contact us within 14 days of delivery with photos and details of the issue.

Your package was lost in transit: Contact us. We open a claim with the carrier and refund or replace the order once the loss is confirmed, and in any case within the non-delivery rule under “Your Right to Cancel”.

Where a product is confirmed to be faulty or incorrectly supplied, we will offer you a replacement or a refund, including any shipping cost you paid for that product.

Your Consumer Rights

Nothing in these terms limits rights you have under the consumer protection law of your province or territory.

Account Registration

You may create an account to see your order history, manage your preferences, and simplify future purchases.

You are responsible for keeping your login details confidential and for activity carried out through your account.

We may suspend or terminate accounts where misuse, fraud, or unlawful activity is suspected.

Guest checkout may also be available.

Promotional Codes and Discounts

Promotional codes and discounts are subject to availability and may be withdrawn or changed at any time.

Unless otherwise stated:

• Only one code may be used per order
• Codes cannot be exchanged for cash
• Codes may not be combined with other offers
• Expired codes will not be accepted
• Promotional offers are intended for personal use only

We may cancel orders where promotions are used fraudulently or in breach of these Terms & Conditions.

Marketing Emails

We send you marketing emails only if you have chosen to receive them.

Every marketing email identifies Leancom International AB as the sender, gives our mailing address and contact details, and includes an unsubscribe link.

You can unsubscribe at any time, free of charge. We act on your request without delay, and within 10 business days at the latest.

Emails about your order, such as order confirmations and shipping updates, are sent whether or not you subscribe to marketing.

Intellectual Property

All website content, including text, graphics, branding, logos, product photography, and design elements, is owned by or licensed to Leancom International AB.

You may not reproduce, copy, distribute, or commercially exploit any content without prior written permission.

Events Outside Our Control

We are not liable for delays or failures caused by events outside our reasonable control.

These may include severe weather, natural disasters, war or civil unrest, government restrictions, carrier disruptions, customs delays, cyber incidents, supplier shortages, or public health events.

Where such events occur, we may delay, suspend, or cancel affected orders. If we cancel, we refund what you paid. Your right to cancel for non-delivery is not affected.

Limitation of Liability

Nothing in these Terms & Conditions excludes liability where exclusion would be unlawful.

To the extent permitted by the law of your province or territory, we are not liable for:

• Indirect or consequential losses
• Loss of profits
• Loss arising from misuse of products
• Delays caused by carriers or customs authorities
• Losses resulting from inaccurate customer information

To the extent permitted by the law of your province or territory, our total liability relating to any order does not exceed the amount paid for that order.

This section does not affect your right to cancel and be refunded if your order is not delivered.

Privacy

We handle your personal information as described in our Privacy Policy and Cookie Policy.

We use your information to fulfil your order, process your payment, prevent fraud, verify your age, provide customer support, and meet our legal obligations.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions are published on our website together with the revised “Last updated” date.

The terms that apply to your order are those in force when you place it.

Governing Law and Courts

Not applicable in Québec. If you live in Québec, the following paragraph does not apply to you: these terms are then governed by the laws of Québec and the federal laws of Canada that apply there, and you may bring a claim before the Québec courts.

These terms are governed by Swedish law. This does not deprive you of the protection of the mandatory consumer protection laws of the province or territory where you live. You may bring a claim in the courts of your province or territory of residence. The courts of Sweden also have jurisdiction, without excluding yours.

Contact Us

For questions about these Terms & Conditions or your order, contact:

help@24nico.com

24Nico
Operated by Leancom International AB (559537-3175)

Bangårdsgatan 2 A
831 57 Östersund
Sweden