Last updated: 30 September 2026
Your Privacy Matters to Us
We take your privacy seriously and are committed to handling your personal information responsibly, securely, and openly.
This Privacy Policy applies to customers and visitors in Canada. It explains what information we collect, why we collect it, who we share it with, how we protect it, and what rights you have.
24Nico is operated by Leancom International AB (559537-3175), Sweden.
If you have any questions about this Privacy Policy or how your information is handled, you can contact our Privacy Officer at privacy@24nico.com.
Who We Are
24Nico is operated by Leancom International AB (559537-3175).
Bangårdsgatan 2 A
831 57 Östersund
Sweden
Leancom International AB is responsible for the personal information collected through this website.
Privacy Officer:
Our Privacy Officer is accountable for how we handle personal information and for our compliance with this policy.
Privacy Officer, Leancom International AB, Bangårdsgatan 2 A, 831 57 Östersund, Sweden
privacy@24nico.com
General inquiries:
help@24nico.com
What Information We Collect
We collect only the information we need to operate our website, process orders, provide customer support, meet our legal obligations, and improve our services.
Contact information such as name, email address, and phone number: To process orders, send updates, and provide support. |
Shipping and billing information, including your address and postal code: To deliver products, process orders, clear your package through customs, and help prevent fraud. |
Account information and order history: To manage customer accounts and simplify future purchases. |
Payment status and transaction information: To process payments securely. Full card details are not stored on our own systems. |
Date of birth and the result of age verification: To confirm that you may buy nicotine products. |
Customer support communications: To respond to inquiries and resolve issues. |
Website usage information such as browser, device, session, and cookie data: To operate, secure, and improve our website. |
Marketing preferences and email engagement: To manage newsletter subscriptions and marketing emails. |
How We Use Your Information
We use personal information only for the purposes set out below. If we want to use your information for a new purpose, we will tell you and ask for your consent first, unless the law permits or requires the use.
Processing orders: To process payments, confirm orders, arrange shipping and customs clearance, and manage refunds or support requests. |
Age verification: To verify that customers buying nicotine products have reached the age of majority in their province or territory and are at least 19 years old, before fulfilment and payment capture. |
Customer support: To respond to inquiries, resolve issues, and help with orders or accounts. |
Website improvement: To improve website functionality, navigation, product selection, and customer experience. |
Marketing emails: To send newsletters, product updates and offers, if you have chosen to receive them. |
Fraud prevention and security: To detect fraud, prevent misuse, protect customer accounts, and secure our website. |
Legal obligations: To comply with tax, accounting, consumer protection and other legal obligations. |
Your Consent
We collect, use and share your personal information with your consent.
When you place an order, create an account or contact us, you give us the information needed for that purpose, and you consent to our using it for the purposes described in this policy.
For uses that are not needed to provide our service, we ask you for a clear yes or no.
Processing and fulfilling orders, payment, shipping and customer support: Needed to provide what you ordered. You consent when you place your order or contact us. |
Age verification for nicotine products: Needed before we can ship nicotine products. You are told about the check at checkout and consent when you complete it. |
Fraud prevention and security: Needed to protect you and us. We use only the information required. |
Website analytics: Optional. You choose yes or no in the cookie banner and can change your choice at any time. |
Marketing emails: Optional. We send them only if you opt in. You can unsubscribe at any time. |
Tax, accounting, and legal record keeping: Required by law. |
You can withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent to something we need in order to fulfil an order, we may not be able to complete that order. We will tell you if that is the case.
Age Verification
To buy nicotine products you must have reached the age of majority in your province or territory and be at least 19 years old.
Every order that contains nicotine products must pass age verification before it is approved and shipped.
Age verification is performed by a third-party provider, AgeChecker. You provide your date of birth during checkout. AgeChecker receives your name, address and date of birth to carry out the check. If the check cannot be completed from that information, AgeChecker may ask you to provide an identity document.
We receive the outcome of the check and keep a limited record of it.
Date of birth check: You are asked to provide your date of birth during checkout. |
Additional verification: If required, you may be asked to complete identity verification after placing your order. |
Order hold: Your order may be temporarily placed on hold while verification is pending. |
Failed or incomplete verification: If verification cannot be completed successfully, your order is cancelled and the payment authorization released without capture. |
We keep limited verification records for as long as reasonably necessary to show that we have met our age-restriction obligations.
Who We Share Information With
We share information with service providers only where necessary to operate our business and fulfil orders.
Payment provider (Stripe): To process card payments securely and help prevent fraud. |
Carrier (UPS): To ship your order, clear it through customs on your behalf, and provide tracking updates. |
Age verification provider (AgeChecker): To verify that you may buy nicotine products. |
Email service providers: To send order updates, support messages, and marketing emails you have opted in to. |
Website and hosting providers: To operate, maintain, and secure our website and systems. |
Warehouse and logistics partners: To pack and ship your order. |
Analytics providers: To understand website performance, where you have agreed to analytics cookies. |
Professional advisers: To obtain legal, accounting, tax, insurance, or business advice. |
Authorities or regulators: Where disclosure is required by law or necessary to protect legal rights. |
These providers are required to protect personal information and to use it only for the purposes we have given them. We remain responsible for your information when it is handled by our service providers.
We do not sell personal information to third parties.
Processing Outside Canada
Your information is processed in Sweden and other countries outside Canada and may be accessible to courts and authorities there.
Our service providers may also process your information in the countries where they operate, including the United States.
Where information is handled outside Canada, we use contracts and other measures to give it a comparable level of protection. If you have questions about how your information is handled outside Canada, contact our Privacy Officer.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction records: Kept as required for tax, accounting, customer service, and legal purposes. |
Account information: Kept while your account remains active or as otherwise reasonably necessary. |
Age verification records: Limited records may be kept to show that we have met our age-restriction obligations. |
Customer support communications: Kept for as long as reasonably necessary to resolve inquiries, disputes, or service issues. |
Marketing preferences: Kept until you unsubscribe or withdraw consent. |
Website analytics data: Kept for a limited period to help improve website functionality and performance. |
Your Rights
You have the following rights relating to your personal information.
Access: You can ask whether we hold personal information about you, ask for a copy of it, and ask how it has been used and who it has been shared with. |
Correction: You can ask us to correct information that is inaccurate or incomplete. |
Withdraw consent: You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. |
Deletion: You can ask us to delete information we no longer need. We will do so unless we are required to keep it. |
Complaint: You can complain to us and to a privacy commissioner, as described below. |
How to make a request
Send your request in writing to our Privacy Officer at privacy@24nico.com or by mail to Privacy Officer, Leancom International AB, Bangårdsgatan 2 A, 831 57 Östersund, Sweden.
Tell us what you are asking for and give us enough detail to find your information. We may ask you to confirm your identity before we act on a request.
We respond within 30 days. Access to your information is free of charge. If we cannot give you access or make a correction, we will tell you why.
How to complain
If you are not satisfied with how we have handled your personal information, please contact our Privacy Officer first. We look into every complaint and tell you the outcome.
You also have the right to complain to the Office of the Privacy Commissioner of Canada. You can find out how at www.priv.gc.ca.
If you live in Alberta, B.C. or Québec, you can also complain to the information and privacy commissioner of your province.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, improve functionality, analyze traffic, and support checkout and account features.
Some cookies are essential for the website to work. Others, such as analytics cookies, are optional. We use optional cookies only if you say yes in the cookie banner. You can change your choice at any time.
For more information, please see our Cookie Policy.
Marketing Emails
We send you marketing emails only if you have opted in. These may include newsletters, product updates and offers.
Every marketing email identifies Leancom International AB as the sender, gives our mailing address and contact details, and includes an unsubscribe link.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us. We act on your request without delay, and within 10 business days at the latest.
Unsubscribing from marketing emails does not affect service messages such as order confirmations, shipping updates, support messages, or important account notices.
Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include secure hosting infrastructure, encryption, access controls, security monitoring, and restricted internal access.
However, no internet-based service can be guaranteed completely secure.
Children
Our website and products are intended for adults only.
We do not knowingly collect personal information from minors.
If we become aware that information relating to a minor has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions are published on our website together with the revised “Last updated” date.
If a change means we would use your information for a new purpose, we will ask for your consent where the law requires it.
Contact Us
For privacy-related questions, requests or complaints, contact our Privacy Officer:
privacy@24nico.com
Privacy Officer
Leancom International AB (559537-3175)
Bangårdsgatan 2 A
831 57 Östersund
Sweden
General support:
help@24nico.com
Last updated: 30 September 2026
Your Privacy Matters to Us
We take your privacy seriously and are committed to handling your personal information responsibly, securely, and openly.
This Privacy Policy applies to customers and visitors in Canada. It explains what information we collect, why we collect it, who we share it with, how we protect it, and what rights you have.
24Nico is operated by Leancom International AB (559537-3175), Sweden.
If you have any questions about this Privacy Policy or how your information is handled, you can contact our Privacy Officer at privacy@24nico.com.
Who We Are
24Nico is operated by Leancom International AB (559537-3175).
Bangårdsgatan 2 A
831 57 Östersund
Sweden
Leancom International AB is responsible for the personal information collected through this website.
Privacy Officer:
Our Privacy Officer is accountable for how we handle personal information and for our compliance with this policy.
Privacy Officer, Leancom International AB, Bangårdsgatan 2 A, 831 57 Östersund, Sweden
privacy@24nico.com
General inquiries:
help@24nico.com
What Information We Collect
We collect only the information we need to operate our website, process orders, provide customer support, meet our legal obligations, and improve our services.
| Information we collect |
Why we collect it |
| Contact information such as name, email address, and phone number |
To process orders, send updates, and provide support. |
| Shipping and billing information, including your address and postal code |
To deliver products, process orders, clear your package through customs, and help prevent fraud. |
| Account information and order history |
To manage customer accounts and simplify future purchases. |
| Payment status and transaction information |
To process payments securely. Full card details are not stored on our own systems. |
| Date of birth and the result of age verification |
To confirm that you may buy nicotine products. |
| Customer support communications |
To respond to inquiries and resolve issues. |
| Website usage information such as browser, device, session, and cookie data |
To operate, secure, and improve our website. |
| Marketing preferences and email engagement |
To manage newsletter subscriptions and marketing emails. |
How We Use Your Information
We use personal information only for the purposes set out below. If we want to use your information for a new purpose, we will tell you and ask for your consent first, unless the law permits or requires the use.
| Purpose |
How we use information |
| Processing orders |
To process payments, confirm orders, arrange shipping and customs clearance, and manage refunds or support requests. |
| Age verification |
To verify that customers buying nicotine products have reached the age of majority in their province or territory and are at least 19 years old, before fulfilment and payment capture. |
| Customer support |
To respond to inquiries, resolve issues, and help with orders or accounts. |
| Website improvement |
To improve website functionality, navigation, product selection, and customer experience. |
| Marketing emails |
To send newsletters, product updates and offers, if you have chosen to receive them. |
| Fraud prevention and security |
To detect fraud, prevent misuse, protect customer accounts, and secure our website. |
| Legal obligations |
To comply with tax, accounting, consumer protection and other legal obligations. |
Your Consent
We collect, use and share your personal information with your consent.
When you place an order, create an account or contact us, you give us the information needed for that purpose, and you consent to our using it for the purposes described in this policy.
For uses that are not needed to provide our service, we ask you for a clear yes or no.
| Activity |
Your choice |
| Processing and fulfilling orders, payment, shipping and customer support |
Needed to provide what you ordered. You consent when you place your order or contact us. |
| Age verification for nicotine products |
Needed before we can ship nicotine products. You are told about the check at checkout and consent when you complete it. |
| Fraud prevention and security |
Needed to protect you and us. We use only the information required. |
| Website analytics |
Optional. You choose yes or no in the cookie banner and can change your choice at any time. |
| Marketing emails |
Optional. We send them only if you opt in. You can unsubscribe at any time. |
| Tax, accounting, and legal record keeping |
Required by law. |
You can withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent to something we need in order to fulfil an order, we may not be able to complete that order. We will tell you if that is the case.
Age Verification
To buy nicotine products you must have reached the age of majority in your province or territory and be at least 19 years old.
Every order that contains nicotine products must pass age verification before it is approved and shipped.
Age verification is performed by a third-party provider, AgeChecker. You provide your date of birth during checkout. AgeChecker receives your name, address and date of birth to carry out the check. If the check cannot be completed from that information, AgeChecker may ask you to provide an identity document.
We receive the outcome of the check and keep a limited record of it.
| Verification step |
What may happen |
| Date of birth check |
You are asked to provide your date of birth during checkout. |
| Additional verification |
If required, you may be asked to complete identity verification after placing your order. |
| Order hold |
Your order may be temporarily placed on hold while verification is pending. |
| Failed or incomplete verification |
If verification cannot be completed successfully, your order is cancelled and the payment authorization released without capture. |
We keep limited verification records for as long as reasonably necessary to show that we have met our age-restriction obligations.
Who We Share Information With
We share information with service providers only where necessary to operate our business and fulfil orders.
| Type of provider |
Purpose |
| Payment provider (Stripe) |
To process card payments securely and help prevent fraud. |
| Carrier (UPS) |
To ship your order, clear it through customs on your behalf, and provide tracking updates. |
| Age verification provider (AgeChecker) |
To verify that you may buy nicotine products. |
| Email service providers |
To send order updates, support messages, and marketing emails you have opted in to. |
| Website and hosting providers |
To operate, maintain, and secure our website and systems. |
| Warehouse and logistics partners |
To pack and ship your order. |
| Analytics providers |
To understand website performance, where you have agreed to analytics cookies. |
| Professional advisers |
To obtain legal, accounting, tax, insurance, or business advice. |
| Authorities or regulators |
Where disclosure is required by law or necessary to protect legal rights. |
These providers are required to protect personal information and to use it only for the purposes we have given them. We remain responsible for your information when it is handled by our service providers.
We do not sell personal information to third parties.
Processing Outside Canada
Your information is processed in Sweden and other countries outside Canada and may be accessible to courts and authorities there.
Our service providers may also process your information in the countries where they operate, including the United States.
Where information is handled outside Canada, we use contracts and other measures to give it a comparable level of protection. If you have questions about how your information is handled outside Canada, contact our Privacy Officer.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
| Type of information |
Typical retention approach |
| Order and transaction records |
Kept as required for tax, accounting, customer service, and legal purposes. |
| Account information |
Kept while your account remains active or as otherwise reasonably necessary. |
| Age verification records |
Limited records may be kept to show that we have met our age-restriction obligations. |
| Customer support communications |
Kept for as long as reasonably necessary to resolve inquiries, disputes, or service issues. |
| Marketing preferences |
Kept until you unsubscribe or withdraw consent. |
| Website analytics data |
Kept for a limited period to help improve website functionality and performance. |
Your Rights
You have the following rights relating to your personal information.
| Your right |
What it means |
| Access |
You can ask whether we hold personal information about you, ask for a copy of it, and ask how it has been used and who it has been shared with. |
| Correction |
You can ask us to correct information that is inaccurate or incomplete. |
| Withdraw consent |
You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. |
| Deletion |
You can ask us to delete information we no longer need. We will do so unless we are required to keep it. |
| Complaint |
You can complain to us and to a privacy commissioner, as described below. |
How to make a request
Send your request in writing to our Privacy Officer at privacy@24nico.com or by mail to Privacy Officer, Leancom International AB, Bangårdsgatan 2 A, 831 57 Östersund, Sweden.
Tell us what you are asking for and give us enough detail to find your information. We may ask you to confirm your identity before we act on a request.
We respond within 30 days. Access to your information is free of charge. If we cannot give you access or make a correction, we will tell you why.
How to complain
If you are not satisfied with how we have handled your personal information, please contact our Privacy Officer first. We look into every complaint and tell you the outcome.
You also have the right to complain to the Office of the Privacy Commissioner of Canada. You can find out how at www.priv.gc.ca.
If you live in Alberta, B.C. or Québec, you can also complain to the information and privacy commissioner of your province.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, improve functionality, analyze traffic, and support checkout and account features.
Some cookies are essential for the website to work. Others, such as analytics cookies, are optional. We use optional cookies only if you say yes in the cookie banner. You can change your choice at any time.
For more information, please see our Cookie Policy.
Marketing Emails
We send you marketing emails only if you have opted in. These may include newsletters, product updates and offers.
Every marketing email identifies Leancom International AB as the sender, gives our mailing address and contact details, and includes an unsubscribe link.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us. We act on your request without delay, and within 10 business days at the latest.
Unsubscribing from marketing emails does not affect service messages such as order confirmations, shipping updates, support messages, or important account notices.
Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include secure hosting infrastructure, encryption, access controls, security monitoring, and restricted internal access.
However, no internet-based service can be guaranteed completely secure.
Children
Our website and products are intended for adults only.
We do not knowingly collect personal information from minors.
If we become aware that information relating to a minor has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions are published on our website together with the revised “Last updated” date.
If a change means we would use your information for a new purpose, we will ask for your consent where the law requires it.
Contact Us
For privacy-related questions, requests or complaints, contact our Privacy Officer:
privacy@24nico.com
Privacy Officer
Leancom International AB (559537-3175)
Bangårdsgatan 2 A
831 57 Östersund
Sweden
General support:
help@24nico.com