Last updated: 8 May 2026
We take your privacy seriously and are committed to handling your personal information responsibly, securely, and transparently.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have when using our website or purchasing from us internationally.
24Nico is operated by Leancom International AB (559537-3175), Sweden.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at privacy@24nico.com.
24Nico is operated by Leancom International AB (559537-3175).
Bangårdsgatan 2 A
831 57 Östersund
Sweden
General enquiries:
contact@24nico.com
Privacy enquiries:
privacy@24nico.com
Leancom International AB acts as the data controller for personal information collected through this website.
We collect information necessary to operate our website, process orders, provide customer support, comply with legal obligations, and improve our services.
Contact information such as name, email address, and phone number: To process orders, send updates, and provide support. |
Delivery and billing information: To deliver products, process orders, prepare customs documentation, and help prevent fraud. |
Account information and order history: To manage customer accounts and simplify future purchases. |
Payment status and transaction information: To process payments securely. Full card details are not stored on our own systems. |
Age verification and identity verification information where required: To confirm eligibility for nicotine product purchases. |
Customer support communications: To respond to enquiries and resolve issues. |
Website usage information such as browser, device, session, and cookie data: To operate, secure, and improve our website. |
Marketing preferences and email engagement: To manage newsletter subscriptions and marketing communications. |
We only use personal information where we have a valid reason to do so.
Processing orders: To process payments, confirm orders, arrange delivery, prepare customs documentation, and manage refunds or support requests. |
Age verification: To verify that customers purchasing nicotine products are at least 18 years old before fulfilment and payment capture. |
Customer support: To respond to enquiries, resolve issues, and provide assistance relating to orders or accounts. |
Website improvement: To improve website functionality, navigation, product selection, and customer experience. |
Marketing communications: To send newsletters, product updates, offers, and educational content where permitted. |
Fraud prevention and security: To detect fraud, prevent misuse, protect customer accounts, and secure our website. |
Legal and regulatory obligations: To comply with tax, accounting, customs, regulatory, and legal obligations. |
Depending on your location and applicable laws, we may rely on different legal bases for processing personal information.
Processing and fulfilling orders: Contract performance |
Managing customer accounts: Contract performance |
Age verification for nicotine products: Legal obligation and/or legitimate interests |
Payment processing and fraud prevention: Contract performance, legal obligation, and legitimate interests |
Customer support: Contract performance and legitimate interests |
Website analytics and improvement: Legitimate interests and/or consent where required |
Marketing communications: Consent or legitimate interests where permitted by law |
Tax, accounting, customs, and legal record keeping: Legal obligation |
We operate a strict 18+ policy for nicotine products.
Customers purchasing nicotine products may be required to complete age and identity verification checks before orders are approved and dispatched.
Age verification requirements may vary depending on destination country and applicable local regulations.
You may be asked to provide your date of birth during checkout. Additional identity verification may take place after order placement but before fulfilment and payment capture.
We may use third-party providers, including AgeChecker.net, to assist with age and identity verification.
Date of birth check: You may be asked to provide your date of birth during checkout. |
Additional verification: If required, you may be asked to complete identity verification after placing your order. |
Order hold: Your order may be temporarily placed on hold while verification is pending. |
Failed or incomplete verification: If verification cannot be completed successfully, your order may be cancelled and payment authorisation released without capture. |
We retain limited verification records where reasonably necessary to demonstrate compliance with legal and regulatory obligations.
We may share information with trusted third-party service providers where necessary to operate our business and fulfil orders.
Payment providers: To process payments securely and help prevent fraud. |
Delivery and logistics partners: To deliver orders, prepare customs documentation, and provide delivery updates. |
Age verification providers: To verify eligibility for nicotine product purchases. |
Website and hosting providers: To operate, maintain, and secure our website and systems. |
Email and communication providers: To send order updates, support messages, and marketing communications where permitted. |
Analytics and functionality providers: To understand website performance and improve customer experience. |
Professional advisers: To obtain legal, accounting, tax, insurance, or business advice. |
Authorities, customs agencies, or regulators: Where disclosure is required by law or necessary for customs clearance, import processing, or legal compliance. |
These providers are required to protect personal information and only process it for authorised purposes.
We do not sell personal information to third parties.
We may process or store information in Sweden, the European Economic Area (EEA), the United Kingdom, the United States, and through selected international service providers.
Where information is transferred internationally, we take appropriate measures to ensure data is protected in accordance with applicable data protection laws.
Depending on your location, protections may include contractual safeguards, technical security measures, or other recognised transfer mechanisms.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction records: Kept as required for tax, accounting, customs, customer service, and legal purposes. |
Account information: Kept while your account remains active or as otherwise reasonably necessary. |
Age verification records: Limited records may be retained to demonstrate compliance with age-restriction obligations. |
Customer support communications: Retained for as long as reasonably necessary to resolve enquiries, disputes, or service issues. |
Marketing preferences: Retained until you unsubscribe or withdraw consent. |
Website analytics data: Retained for a limited period to help improve website functionality and performance. |
Depending on your location and applicable laws, you may have rights relating to your personal information.
Access: You may request a copy of the personal information we hold about you. |
Correction: You may ask us to correct inaccurate or incomplete information. |
Deletion: You may request deletion of information where applicable laws provide this right. |
Restriction: You may ask us to restrict certain processing in specific circumstances. |
Objection: You may object to certain processing based on legitimate interests or direct marketing. |
Withdraw consent: You may withdraw consent where processing is based on consent. |
Data portability: You may request certain information in a structured, machine-readable format where applicable. |
Complaint: You may contact a relevant data protection authority or regulator where applicable. |
To exercise your rights, contact us at privacy@24nico.com.
We use cookies and similar technologies to operate our website, improve functionality, analyse traffic, and support checkout and account features.
Some cookies are essential for website operation, while others help us improve website performance and user experience.
Depending on your location, certain cookies may be used only where consent is provided or where permitted by applicable law.
For more information, please see our Cookie Policy.
If you subscribe to marketing communications, we may send newsletters, product updates, offers, and educational content.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing communications does not affect service-related communications such as order confirmations, delivery updates, support messages, customs notifications, or important account notices.
We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include secure hosting infrastructure, encryption, access controls, security monitoring, and restricted internal access.
However, no internet-based service can be guaranteed completely secure.
Our website and products are intended for adults only.
We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that information relating to a minor has been collected, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time.
Updated versions will be published on our website together with the revised “Last updated” date.
Continued use of our website following updates constitutes acceptance of the revised policy.
For privacy-related questions or requests, contact:
General support:
contact@24nico.com