Our policies
Customer policies
Information about privacy, cookies, payments, customer rights and how orders are handled on 24Nico.
Secure payments
Payments are securely processed through Stripe using supported and verified payment methods.
Customers purchasing nicotine products may be required to complete age and identity verification after checkout. Orders are approved and dispatched only after successful verification.
Payments may be authorised during checkout but are only captured after successful age verification and order approval.
If verification cannot be completed, the order may be cancelled and any payment authorisation released or voided.
Orders are shipped from Sweden using UPS delivery services.
Most UK orders arrive within 3–5 business days depending on shipping method and destination.
UK pricing includes applicable VAT. Customers should not normally pay additional customs charges upon delivery.
If there is an issue with your order, please contact support. Returns are handled in accordance with applicable consumer laws.
You can contact our support team at contact@24nico.com.
Find information about delivery, payments, age verification, privacy and customer policies.
If you need help with an order or have questions about our products or services, our support team is available at help@24nico.com.
Our policies
Information about privacy, cookies, payments, customer rights and how orders are handled on 24Nico.
Payments are securely processed through Stripe using supported and verified payment methods.
Info
Shipping information, estimated delivery times, dispatch details, returns information and age verification for nicotine purchases.
Orders are shipped from Sweden with UPS Standard and UPS Express delivery options.
Help
Questions about an order, delivery, products or verification? Our support team is here to help.
We aim to respond to customer enquiries as quickly as possible during business hours.
Nicotine purchases require age verification before orders are approved and dispatched.
Most UK orders arrive within 3–5 business days depending on shipping method.
Visit our FAQ and Nic Guide for help with products, strengths, flavours and nicotine pouches.