Our policies
Customer policies
Information about privacy, cookies, payments, customer rights and how orders are handled on 24Nico.
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EU delivery 2–4 daysSecure payments
Free shipping over €49Help & Policies
Find information about delivery, payments, age verification, privacy and customer policies across Europe.
If you need help with an order or have questions about our products or services, our support team is available at contact@24nico.com.
Secure payments
Payments are securely processed through Stripe using supported and verified payment methods.
Age verification
Nicotine purchases require age verification before orders are approved and dispatched.
Info
Delivery & orders
Shipping information, estimated delivery times, dispatch details, returns information and age verification for nicotine purchases.
EU delivery
Orders are shipped from Sweden using UPS delivery services across supported European destinations.
Delivery times
EU Delivery vary depending on destination and selected shipping method.
Help
Get support
Questions about an order, delivery, products or verification? Our support team is here to help.
Fast support
We aim to respond to customer enquiries as quickly as possible during business hours.
Help & guidance
Visit our FAQ and Nic Guide for help with products, strengths, flavours and nicotine pouches.
Help & Policies FAQ
How does age verification work?
Customers purchasing nicotine products may be required to complete age and identity verification after checkout. Orders are approved and dispatched only after successful verification.
Is payment taken immediately?
Payments may be authorised during checkout but are only captured after successful age verification and order approval.
What happens if age verification fails?
If verification cannot be completed, the order may be cancelled and any payment authorisation released or voided.
Where are orders shipped from?
Orders are shipped from Sweden using UPS delivery services.
How long does EU delivery take?
Most EU orders arrive within 2–4 business days depending on shipping method and destination.
Can I return products?
If there is an issue with your order, please contact support. Returns are handled in accordance with applicable consumer laws.
How do I contact support?
You can contact our support team at contact@24nico.com.
Do delivery times vary by country?
Yes. Delivery times may vary depending on destination country, shipping method and local carrier conditions.