Last updated: 8 May 2026

Accepting These Terms

These Terms & Conditions are issued by 24Nico, operated by Leancom International AB (559537-3175), Sweden.

They apply to all purchases made through our international storefront for supported destinations outside the United Kingdom and European Union.

By placing an order, you confirm that:

• You accept these Terms & Conditions
• You are at least 18 years old
• You will comply with all applicable laws relating to nicotine products in your destination country

We may suspend or terminate accounts or refuse orders where these terms are breached.

We recommend saving or printing a copy of these Terms & Conditions for your records.

Age Restrictions

You must be 18 years old or over to purchase nicotine products from us.

We operate a strict 18+ policy and do not knowingly sell or deliver nicotine products to anyone under 18.

Nicotine product laws, import restrictions, age verification requirements, and permitted nicotine strengths may vary between countries.

It is your responsibility to ensure that products ordered from our website are lawful to import and possess in your destination country.

You will be asked to provide your date of birth during checkout. Additional age and identity verification may take place after you place your order but before fulfilment and payment capture.

We use AgeChecker.net and other verification methods where necessary to confirm eligibility.

Verification approved: Your order may proceed to payment capture and fulfilment.

Verification pending: Your order may be temporarily placed on hold while we wait for verification to be completed.

Verification incomplete: We may send reminder emails asking you to complete the required verification steps.

Verification failed: Your order may be cancelled and any payment authorisation may be released without capture.

We reserve the right to refuse any order where we suspect false information, attempted circumvention of age checks, fraud, resale activity, or non-compliance with local laws.

Product Information

We aim to describe all products as accurately as possible.

Product images are illustrative only. Packaging, colour, labelling, warnings, or design may vary from time to time due to supplier, manufacturing, or regulatory updates.

Our range may include nicotine pouches, nicotine-free products, and products containing caffeine or other active ingredients.

Product availability may vary depending on destination country and applicable laws.

Where applicable, nicotine strength, active ingredients, flavour information, and relevant warnings are displayed on the product page and/or product packaging.

All products are intended for adult consumers only.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any medical condition.

When a Contract Is Formed

Submitting an order through our website constitutes an offer to purchase products from us.

A binding contract is formed only when we accept your order and send an order confirmation email.

We reserve the right to refuse, hold, or cancel orders before dispatch, including where:

• Age verification fails
• Payment authorisation fails
• Fraud or misuse is suspected
• Products are unavailable
• Pricing or technical errors occur
• We suspect resale or commercial purchasing activity
• We cannot lawfully supply the product to your destination

If an order is cancelled before payment capture, no charge will be taken.

Prices, Taxes and Import Charges

All prices shown on the international storefront are displayed in US dollars (USD) unless otherwise stated.

Prices are generally shown excluding local import duties, customs charges, taxes, or fees that may apply in the destination country.

Customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by local authorities.

Product prices and availability may change at any time without notice.

The price charged will be the price displayed at the time your order is placed.

Pricing Errors

We make reasonable efforts to ensure pricing accuracy, but errors may occasionally occur.

If we discover a pricing error after an order has been placed, we may contact you with the correct price and offer the option to continue, or cancel the order and release or refund any payment authorisation.

Obvious pricing mistakes do not create a binding contract, even if an automated order confirmation has been issued.

Payment Methods

Payments are processed securely through Stripe and supported payment methods may vary depending on device, browser, location, and availability.

Supported payment methods may include debit cards, credit cards, Apple Pay, Google Pay, and other Stripe-supported payment methods.

We do not store full payment card details on our systems.

Order placed: Payment authorisation may be requested for the full order amount.

Age verification pending: Your order may be held while verification is completed. Payment is not captured at this stage.

Age verification approved: Payment capture may occur before dispatch.

Age verification failed: The order may be cancelled and the payment authorisation released without capture.

By placing an order, you confirm that:

• You are authorised to use the payment method provided
• Payment details are accurate and current
• Sufficient funds or credit are available

All payments are subject to the terms and policies of the relevant payment provider.

Failed Payments

If payment authorisation fails, your order may not be processed.

If payment issues occur after dispatch or in connection with fraudulent activity, we reserve the right to recover outstanding amounts and any associated costs.

Delivery

All orders are dispatched from Sweden.

Available delivery options, estimated transit times, and shipping costs are displayed during checkout and on our Delivery page.

We currently ship using UPS services, including UPS Standard and UPS Express.

Delivery estimates are indicative only and may vary due to customs processing, carrier delays, local delivery conditions, weather conditions, public holidays, or circumstances outside our control.

Customers are responsible for providing accurate delivery information.

Customers are also responsible for complying with local import requirements and customs procedures.

We are not responsible for delays, failed deliveries, refused imports, confiscated goods, customs holds, or additional costs resulting from local regulations or customs authorities.

Additional delivery information is available on our Delivery page.

Cancellations, Returns and Refunds

Cancellation, return, and refund rights may vary depending on destination country and applicable consumer laws.

Due to the nature of nicotine pouch products and hygiene considerations, opened products and unsealed items cannot be returned unless faulty.

You want to cancel before dispatch: Contact us as soon as possible at contact@24nico.com. If the order has not been processed or dispatched, we will try to cancel it.

You received an incorrect item: Contact us promptly so we can investigate and assist.

You received damaged or faulty goods: Contact us promptly with details of the issue.

The product has been opened or unsealed: Opened or unsealed products cannot be returned unless faulty.

The order is stopped by customs authorities: Import restrictions and customs decisions are outside our control and may vary by destination country.

Where products are confirmed to be faulty or incorrectly supplied, we may offer a replacement, refund, or other appropriate resolution depending on the circumstances and applicable law.

Products Are for Personal Use Only

All products sold through our website are intended for personal consumer use only.

You may not:

• Resell products commercially
• Purchase products on behalf of a business
• Redistribute products
• Use our website for unauthorised commercial activity
• Order products to countries where they are restricted or prohibited

We reserve the right to limit quantities, refuse orders, or suspend accounts where we suspect resale, abuse, export violations, or non-compliance with applicable laws.

Account Registration

Customers may create an account to access order history, manage preferences, and simplify future purchases.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

We reserve the right to suspend or terminate accounts where misuse, fraud, or unlawful activity is suspected.

Guest checkout may also be available.

Promotional Codes and Discounts

Promotional codes and discounts are subject to availability and may be withdrawn or changed at any time.

Unless otherwise stated:

• Only one code may be used per order
• Codes cannot be exchanged for cash
• Codes may not be combined with other offers
• Expired codes will not be accepted
• Promotional offers are intended for personal use only

We reserve the right to cancel orders where promotions are used fraudulently or in breach of these Terms & Conditions.

Intellectual Property

All website content, including text, graphics, branding, logos, product photography, and design elements, is owned by or licensed to Leancom International AB.

You may not reproduce, copy, distribute, or commercially exploit any content without prior written permission.

Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control.

These may include severe weather, natural disasters, war or civil unrest, government restrictions, customs actions, carrier disruptions, cyber incidents, supplier shortages, public health events, or changes in law or regulatory enforcement.

Where such events occur, we may delay, suspend, or cancel affected orders.

Limitation of Liability

Nothing in these Terms & Conditions excludes liability where exclusion would be unlawful.

Subject to applicable law, we are not liable for:

• Indirect or consequential losses
• Loss of profits
• Loss arising from misuse of products
• Delays caused by carriers or customs authorities
• Import restrictions or confiscations imposed by local authorities
• Losses resulting from inaccurate customer information
• Orders placed in breach of local product restrictions

Our total liability relating to any order shall not exceed the amount paid for that order, except where applicable law provides otherwise.

Privacy

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

By using our website and placing orders, you acknowledge that certain information may be processed for order fulfilment, payment processing, fraud prevention, age verification, customer support, customs documentation, and legal compliance.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated versions will be published on our website together with the revised “Last updated” date.

Continued use of the website following updates constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by the laws of Sweden.

Where mandatory consumer protection laws apply in your country of residence, those rights may also apply.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the Swedish courts unless otherwise required by mandatory law.

Contact Us

For questions about these Terms & Conditions or your order, contact:

contact@24nico.com

24Nico
Operated by Leancom International AB (559537-3175)

Bangårdsgatan 2 A
831 57 Östersund
Sweden